Level up guarantee
After enrolling in UX/UI Expert, you'll be protected by our Level up guarantee.
If after you've completed the UX/UI Expert program and you don't see an improvement in your UX skillset, email us within 365 days of your enrollment date to start the refund process.
To qualify for the UX/UI Expert guarantee:
1. Complete the entire program. To be eligible for the guarantee, you must finish the course and workbooks in full, and complete at least one UX case study.
2. Participate in at least 80% of the weekly video calls and/or one-on-one sessions with your mentor. Consistent attendance is crucial for getting the most value from the program, even though we understand that life can be unpredictable.
3. Dedicate a minimum of 8 hours per week to watching lessons, creating case studies, and/or building your portfolio. There’s no shortcut to becoming a confident in your UX/UI skills—practice and action are essential. If life interrupts occasionally, that’s okay, but consistent effort is necessary to qualify for the guarantee. While you can take as long as you need to complete the course, you must maintain regular progress to be eligible.
4. If after completing the program, dedicating the required time, and finishing at least one case study, you don’t see an improvement in your UX/UI skills, contact us within 365 days of your enrollment to initiate the refund process.
Here's when the guarantee DOES NOT apply:
1. You enroll, watch a few videos, find it too challenging, and quit.
2. You enroll, never finish the course, and then request a refund.
3. You enroll, neglect the work, and ask for a refund.
4. You enroll, complete the course, but request a refund more than a year after your enrollment date.
Payment cancellation policy
The Purchaser who enrolls may not cancel the contract under any circumstances outside the "Level up guarantee" period. Upon enrollment, the Purchaser will be responsible for the remaining balance of sale and must pay all further installments as agreed and on time. Should the Purchaser fail to make any payment as and when due, we reserve all our rights against the Purchaser for failure to make installment payments on time, including, but not limited to, mandating a collection agency or attorney to obtain payment from the Purchaser, which may adversely affect the Purchaser's credit rating. The Purchaser must reimburse us for all reasonable fees (including legal and collection agency fees) incurred in collecting the balance of sale and is not eligible for the "Level up guarantee."
